Student Policy

Al-Zahraa Online — Student Policy
As-salamu alaykum wa rahmatullahi wa barakatuh — Dear Student, we kindly request the following to ensure a smooth and beneficial learning experience for everyone.
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Payment Policy
Prepare payment for the next set of lessons as you near the end of your current package.
Lessons will only commence once the due amount has been transferred.
Notify management once payment is completed and send a screenshot as proof.
When your remaining hours reach 2 hours, you will need to book more hours.
All payments are non-refundable.
In case of payment difficulties, please inform us beforehand to arrange a solution, in shā' Allāh.
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Attendance & Cancellation
Students must take lessons seriously and attend each session on time.
In emergencies, a 2-hour prior notice is acceptable.
Apologizing at the lesson time counts as an absence — the session will be deducted without compensation.
Three consecutive absences will pause lessons until management is contacted, to avoid adding extra hours to the student's account.
Three months of absence will result in termination without a refund.
All cancellations must be made at least 6 hours in advance of the scheduled class time.
If a student cancels within 6 hours or does not attend, the full class time will be charged.
If the student chooses to leave early for any reason, the entire scheduled time will still be counted, as this time has been reserved exclusively for the class.
📌 Note for Group Classes

Any absence by an individual student will be counted against that student. An exception is made only if the entire group cancels at least 6 hours in advance. Absence creates gaps among students — some may find topics too easy while others find them difficult because they missed a class.

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Class Scheduling
All scheduling and organization are handled through the coordinator, unless your class is with Dr. Sarhan — in that case you may communicate with him directly.
Payments and complaints are managed by the manager.
Lesson times follow Egypt time (EET). No adjustments are made for daylight saving in other countries.
If a teacher is more than 10 minutes late, the student must notify the coordinator immediately.
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Communication Rules
Personal contact exchange between students and teachers is strictly forbidden.
All complaints must be directed to the coordinator — not privately discussed with teachers.
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Feedback & Improvement
Complaints or suggestions can be sent to the Manager's WhatsApp: +60 197347679.
At the end of every month, students are requested to complete the feedback form.

May Allah grant you success in your studies.
Jazakum Allahu khayran for your cooperation.

— Al-Zahraa Management